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  1. How to troubleshoot internet browser issues
  2. Once the customer reaches the point of the checkout where they have selected the payment method and proceeded to the actual payment, an order will be automatically created. This also means that all the tickets within that order are generated as well. However, if the payment for the order failed or the order is cancelled, a customer won’t receive order confirmation email nor they will be able to download the tickets they have ordered. Even more importantly, if customers somehow even find a way to download those tickets (but don’t worry, they won’t), they won’t be able to check them in since the tickets that belong to the orders that are not completed won’t be eligible for the check-in. The only order statuses that will result in sending ticket download links or offer tickets for download on the order details page are Order Paid (if Tickera is used as a standalone) or Processing and Completed (if Tickera is used alongside WooCommerce via Bridge for WooCommerce).

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  4. This issue happened in the past to several of our customers and took us quite a bit to figure out what is causing it.

    We found out that if you’re using Custom Forms add-on and have elements within the attendee form that starts with number or some symbol (pretty much anything except alphabetical character) and you have checked Create Ticket Template Element checkbox for some or all of the elements within that custom form, an error will occur and you basically won’t be able to access Ticket Templates are of Tickera at all.

    However, although we have fixed this in the latest version of Custom Forms add-on, if you have created custom forms using the older version of the add-on the issue will occur.

    To resolve this, you can use an add-on provided below which, when installed and activated will add an option to Tickera Settings -> System tab right at the bottom in form of a button labeled Fix Custom Fields. So, all you need to do is to click this button and the issue will be resolved.

  5. Where is my refund?
  6. Once the customer reaches the point of the checkout where they have selected the payment method and proceeded to the actual payment, an order will be automatically created. This also means that all the tickets within that order are generated as well. However, if the payment for the order failed or the order is cancelled, a customer won’t receive order confirmation email nor they will be able to download the tickets they have ordered. Even more importantly, if customers somehow even find a way to download those tickets (but don’t worry, they won’t), they won’t be able to check them in since the tickets that belong to the orders that are not completed won’t be eligible for the check-in. The only order statuses that will result in sending ticket download links or offer tickets for download on the order details page are Order Paid (if Tickera is used as a standalone) or Processing and Completed (if Tickera is used alongside WooCommerce via Bridge for WooCommerce).

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